Shipping
Purchases made on weekends and public holidays will be processed on the next business day.
At Hollow Surf we use Australia Post Express Delivery. Standard shipping 2-8 business days depending on your location.
Australian orders over $150 receive free shipping. Excludes Surfboards & Bulky Items.
Shipping on orders under $150 is a flat rate of $25 (Signature On Delivery).
Surfboards
WA Metro - free shipping
WA Regional - $50
East Coast of Australia - $100
Bulky Items
Small Bulky Items
Large Bulky Items
Order Tracking
Once your order has been carefully packed and posted you will receive an email with a tracking number that will enable you to track your parcel with Australia Post.
With Registered Post, if you are not home at the time of delivery you will be left a card and your parcel will be taken to your nearest Australia Post office.
Costs
All Australian orders are sent via Express Post for $25 (Signature On Delivery), however when you spend over $150 it will be delivered FREE of charge. There is only one delivery price per order, not per item.
Changes to your order
Once your order has been placed we are unable to guarantee that we can make changes to your order or delivery details, but we will always try!
If you have made an error in your delivery address please call us as soon as possible on 08 9243 4648 between 9.00 am to 5:00pm Monday to Friday (WST) or, if we’re unavailable, please email jono@hollowsurfshop.com.au with the correction.
Customer Service
For all online customer service and order enquiries, either email us at jono@hollowsurfshop.com.au or call us on 08 9243 4648 between 9.00 am to 5.00pm Monday to Friday (WST).
Returns and Refunds Policy
We accept all returns within 14 days from when the order is sent.
We will offer refunds for or will replace any items purchased that...
We will not refund purchases or replace items where the items are damaged, used or worn.
Please ensure all returns are in a new condition and are fit for re sale with all packaging and retail swing tags in place and undamaged.
Hollow Surf Shop
North Beach Shopping Centre
Shop 5
1 North Beach Rd
North Beach
WA 6020
